/* Página de Suporte CSP (sp-). Base em migracao.css, seguranca.css e automacao.css (hero com foto). */
:root { --sp-w: #25a35a; --sp-biz: #efeafd; }

/* ---------- Hero ---------- */
.sp-btn-mail svg { width: 20px; height: 20px; }
.sp-arte { display: grid; grid-template-columns: minmax(0, .82fr) minmax(0, 1.18fr); gap: var(--s-5); align-items: center; }
.sp-chat, .sp-tk { background: #fff; color: var(--tinta); border-radius: 20px; box-shadow: 0 40px 80px -30px rgba(0,0,0,.55); overflow: hidden; }
.sp-chat__topo { display: flex; align-items: center; gap: 10px; padding: 12px 14px; border-bottom: 1px solid #efedf5; }
.sp-chat__topo > svg { width: 30px; height: 30px; flex: none; color: #fff; background: var(--roxo); border-radius: 50%; padding: 6px; }
.sp-chat__topo b { display: block; font-family: var(--f-titulo); font-size: 13px; font-weight: 600; line-height: 1.2; }
.sp-chat__topo small { display: block; font-size: 11px; color: var(--tinta-2); }
.sp-chat__corpo { display: grid; gap: 8px; padding: 12px; min-height: 250px; align-content: start; background: #f7f6fb; }
.sp-msg { max-width: 88%; padding: 7px 10px 5px; border-radius: 12px; font-size: 12px; line-height: 1.4; box-shadow: 0 1px 1px rgba(0,0,0,.05);
  animation: sp-msg 11s ease-out infinite; animation-delay: calc(var(--i) * 1.7s + .3s); opacity: 0; }
.sp-msg p { margin: 0; color: var(--tinta); }
.sp-msg small { display: block; text-align: right; font-size: 10px; color: var(--tinta-2); margin-top: 2px; }
.sp-msg--cli { justify-self: start; background: #fff; border-top-left-radius: 4px; }
.sp-msg--biz { justify-self: end; background: var(--sp-biz); border-top-right-radius: 4px; }
.sp-msg--fixa { animation: none; opacity: 1; }
@keyframes sp-msg { 0% { opacity: 0; transform: translateY(8px); } 4%, 88% { opacity: 1; transform: none; } 94%, 100% { opacity: 0; } }

.sp-tk { padding: 16px; }
.sp-tk__topo { display: flex; align-items: flex-start; gap: 10px; }
.sp-tk__topo small { display: block; font-size: 11px; color: var(--tinta-2); }
.sp-tk__topo b { display: block; font-family: var(--f-titulo); font-size: 15px; font-weight: 600; line-height: 1.25; }
.sp-tk__st { margin-left: auto; position: relative; display: inline-flex; align-items: center; gap: 6px; padding: 3px 10px; border-radius: 999px; font-size: 11px; font-weight: 600; white-space: nowrap;
  color: var(--au-azul); background: var(--au-azul-bg); animation: sp-st 11s steps(1) infinite; }
.sp-tk__st i { width: 6px; height: 6px; border-radius: 50%; background: currentColor; }
.sp-tk__tx { display: grid; }
.sp-tk__tx em { grid-area: 1 / 1; font-style: normal; animation: sp-st-a 11s steps(1) infinite; }
.sp-tk__tx em + em { opacity: 0; animation-name: sp-st-b; }
@keyframes sp-st { 0%, 64% { color: var(--au-azul); background: var(--au-azul-bg); } 65%, 100% { color: var(--au-ok); background: var(--au-ok-bg); } }
@keyframes sp-st-a { 0%, 64% { opacity: 1; } 65%, 100% { opacity: 0; } }
@keyframes sp-st-b { 0%, 64% { opacity: 0; } 65%, 100% { opacity: 1; } }
.sp-tk__tags { display: flex; flex-wrap: wrap; gap: 6px; margin: 10px 0 12px; }
.sp-tk__tags span { display: inline-flex; align-items: center; gap: 5px; font-size: 11px; font-weight: 500; padding: 2px 9px; border-radius: 999px; background: #f3f1f9; color: var(--tinta-2); }
.sp-tk__tags img { width: 14px; height: 14px; }
.sp-tk__l { list-style: none; margin: 0; padding: 0; display: grid; }
.sp-tk__e { position: relative; display: grid; grid-template-columns: 22px minmax(0, 1fr) auto; gap: 10px; align-items: start; padding: 7px 0; }
.sp-tk__e:not(:last-child)::after { content: ""; position: absolute; left: 10px; top: 29px; bottom: -7px; width: 2px; background: #e7e3f3; }
.sp-tk__m { width: 22px; height: 22px; border-radius: 50%; display: grid; place-items: center; background: #ece9f6; color: #fff; position: relative; z-index: 1;
  animation: sp-marca 11s ease-in-out infinite; animation-delay: calc(var(--i) * 1.3s + .8s); }
.sp-tk__m svg { width: 12px; height: 12px; }
.sp-tk__m i { width: 8px; height: 2px; background: #b8b3c8; border-radius: 2px; }
.sp-tk__e--nao .sp-tk__m { animation: none; background: #ece9f6; }
.sp-tk__e--nao b, .sp-tk__e--nao small { color: #9a96a8 !important; }
@keyframes sp-marca { 0%, 3% { background: #ece9f6; } 6%, 92% { background: var(--au-ok); } 100% { background: #ece9f6; } }
.sp-tk__e b { display: block; font-size: 13px; font-weight: 600; line-height: 1.25; color: var(--tinta); }
.sp-tk__e small { display: block; font-size: 11.5px; color: var(--tinta-2); line-height: 1.35; }
.sp-tk__e time { font-size: 11px; font-weight: 600; color: var(--tinta-2); font-variant-numeric: tabular-nums; padding-top: 2px; }
.sp-tk__sla { display: grid; grid-template-columns: auto minmax(0, 1fr) auto auto; align-items: center; gap: 8px; margin-top: 10px; padding-top: 12px; border-top: 1px solid #f0edf8; font-size: 11px; color: var(--tinta-2); }
.sp-tk__sla b { font-size: 13px; color: var(--au-ok); }
.sp-tk__barra { height: 6px; border-radius: 999px; background: #eeebf6; overflow: hidden; }
.sp-tk__barra i { display: block; height: 100%; width: 6%; border-radius: inherit; background: var(--au-ok); transform-origin: left; animation: sp-barra 11s ease-out infinite; }
@keyframes sp-barra { 0%, 10% { transform: scaleX(0); } 18%, 94% { transform: scaleX(1); } 100% { transform: scaleX(0); } }

/* ---------- Canais ---------- */
.sp-canais { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: var(--s-5); }
.sp-canal { display: grid; align-content: start; gap: 6px; padding: var(--s-6); border-radius: 20px; background: #fff; border: 1px solid #ebe8f2; color: inherit; text-decoration: none; transition: border-color .2s; }
a.sp-canal:hover { border-color: var(--roxo); color: inherit; }
.sp-canal__ic { width: 48px; height: 48px; border-radius: 14px; display: grid; place-items: center; background: #f0edfb; color: var(--roxo-700); margin-bottom: 6px; }
.sp-canal__ic svg { width: 24px; height: 24px; }
.sp-canal__ic--w { background: #e6f6ec; color: var(--sp-w); }
.sp-canal small { font-size: var(--t-sm); color: var(--tinta-2); }
.sp-canal b { font-family: var(--f-titulo); font-size: 1.25rem; font-weight: 600; color: var(--tinta); line-height: 1.3; overflow-wrap: anywhere; }
.sp-canal p { margin: 4px 0 6px; }
.sp-canal .link-seta { margin-top: auto; }
.sp-canal__nota { font-size: var(--t-sm); margin: 0 !important; }
.sp-semana { list-style: none; margin: 10px 0 8px; padding: 0; display: grid; grid-template-columns: repeat(7, minmax(0, 1fr)); gap: 6px; }
.sp-semana li { display: grid; gap: 4px; text-align: center; font-size: 12px; font-weight: 600; color: var(--tinta-2); }
.sp-semana i { position: relative; display: block; height: 54px; border-radius: 8px; background: #f3f1f9; overflow: hidden; }
.sp-semana i b { position: absolute; left: 0; right: 0; top: 33%; bottom: 25%; background: var(--roxo); border-radius: 4px; }
.sp-semana li.off { color: #aaa6b8; }
.sp-semana li.off i { background: repeating-linear-gradient(45deg, #f3f1f9 0 6px, #ebe8f3 6px 12px); }

/* ---------- Rota do chamado ---------- */
.sp-rota { position: relative; display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)) minmax(0, 1.25fr) minmax(0, 1fr); gap: var(--s-5); align-items: center; margin-top: var(--s-6); }
.sp-rota::before { content: ""; position: absolute; left: 4%; right: 4%; top: 50%; height: 2px; background: rgba(255,255,255,.16); }
.sp-no { position: relative; z-index: 1; display: grid; align-content: start; gap: 6px; padding: 18px; border-radius: 18px; background: #343038; border: 1px solid rgba(255,255,255,.1); }
.sp-no__n { width: 32px; height: 32px; border-radius: 50%; display: grid; place-items: center; font-family: var(--f-titulo); font-weight: 600; font-size: 13px; color: #fff; background: var(--roxo); }
.sp-no b { font-family: var(--f-titulo); color: #fff; font-size: 1.02rem; font-weight: 600; line-height: 1.25; }
.sp-no p { margin: 0; font-size: var(--t-sm); color: #bdb9cc; line-height: 1.5; }
.sp-no em { display: inline-flex; align-items: center; gap: 6px; justify-self: start; font-style: normal; font-size: 12px; font-weight: 600; color: #d8cfff; background: rgba(125,97,244,.22); padding: 3px 10px; border-radius: 999px; }
.sp-no em svg { width: 14px; height: 14px; flex: none; }
.sp-rota__div { display: grid; gap: var(--s-4); position: relative; z-index: 1; }
.sp-no--a { border-color: rgba(60,177,122,.5); }
.sp-no--a .sp-no__n { background: #3cb17a; }
.sp-no--b { border-color: rgba(80,174,221,.5); }
.sp-no--b .sp-no__n { background: #2f7fd8; font-size: 12px; }
.sp-no--a .sp-no__n { font-size: 12px; }
.sp-no--fim { background: #fff; }
.sp-no--fim b { color: var(--tinta); }
.sp-no--fim p { color: var(--tinta-2); }
.sp-rota__pulso { position: absolute; z-index: 0; top: calc(50% - 6px); left: 4%; width: 12px; height: 12px; border-radius: 50%; background: #b3a4ff; box-shadow: 0 0 0 6px rgba(179,164,255,.25); animation: sp-pulso 7s linear infinite; pointer-events: none; }
@keyframes sp-pulso { 0% { left: 4%; opacity: 0; } 4% { opacity: 1; } 92% { opacity: 1; } 100% { left: 95%; opacity: 0; } }
.sp-rota__nota { margin: var(--s-6) 0 0; font-size: var(--t-sm); color: #a9a5b8; max-width: 70ch; }

/* ---------- Exemplo com abas ---------- */
.sp-caso { display: grid; grid-template-columns: 260px minmax(0, 1fr); gap: var(--s-6); align-items: start; }
.sp-abas { display: grid; gap: 8px; }
.sp-aba { display: grid; grid-template-columns: 50px minmax(0, 1fr); grid-template-rows: auto auto; column-gap: 10px; text-align: left; padding: 12px 14px; border-radius: 14px; border: 1px solid #ebe8f2; background: #fff; cursor: pointer; font: inherit; color: var(--tinta-2); transition: border-color .2s, background .2s; }
.sp-aba span { grid-row: span 2; align-self: center; font-family: var(--f-titulo); font-size: 13px; font-weight: 600; color: var(--roxo-700); font-variant-numeric: tabular-nums; }
.sp-aba b { font-family: var(--f-titulo); font-size: 1rem; font-weight: 600; color: var(--tinta); }
.sp-aba small { font-size: 13px; }
.sp-aba:hover { border-color: var(--linha-forte); }
.sp-aba.ativo { border-color: var(--roxo); background: #f6f3ff; box-shadow: 0 0 0 3px rgba(125,97,244,.12); }
.sp-aba:focus-visible { outline: 3px solid var(--roxo); outline-offset: 2px; }
.sp-painel__leg { margin: 0 0 var(--s-4); color: var(--tinta-2); max-width: 70ch; }
.sp-painel.ativo .sp-jan { animation: sp-entra .35s ease-out; }
@keyframes sp-entra { from { opacity: 0; transform: translateY(6px); } to { opacity: 1; transform: none; } }
.sp-jan { background: #fff; border-radius: 18px; border: 1px solid #ebe8f2; box-shadow: 0 30px 60px -36px rgba(39,22,110,.35); overflow: hidden; color: var(--tinta); }
.sp-jan .au-pn__barra b svg, .sp-jan .au-pn__barra b img { width: 16px; height: 16px; }
.sp-jan__corpo { padding: 18px 20px; min-height: 320px; }
.sp-mail { display: grid; grid-template-columns: 70px minmax(0, 1fr); gap: 6px 10px; margin: 0 0 14px; padding-bottom: 12px; border-bottom: 1px solid #f0edf8; font-size: 13px; }
.sp-mail dt { color: var(--tinta-2); }
.sp-mail dd { margin: 0; overflow-wrap: anywhere; }
.sp-mail__txt p { margin: 0 0 8px; font-size: 14px; color: var(--tinta); }
.sp-anexo { display: inline-flex; align-items: center; gap: 6px; font-size: 12px; font-weight: 500; padding: 5px 10px; border-radius: 8px; border: 1px solid #e6e3f0; background: #fbfaff; }
.sp-anexo svg { width: 15px; height: 15px; color: var(--roxo-700); }
.sp-auto { display: flex; gap: 10px; align-items: flex-start; margin-top: 16px; padding: 12px 14px; border-radius: 12px; background: var(--au-ok-bg); }
.sp-auto > svg { width: 22px; height: 22px; flex: none; color: #fff; background: var(--au-ok); border-radius: 50%; padding: 4px; }
.sp-auto b { display: block; font-size: 14px; color: var(--au-ok); }
.sp-auto small { display: block; font-size: 12.5px; color: var(--tinta-2); }
.sp-tri__f { display: grid; grid-template-columns: repeat(3, minmax(0, auto)); grid-auto-flow: column; grid-template-rows: auto auto; gap: 2px 28px; justify-content: start; margin: 0 0 14px; padding-bottom: 12px; border-bottom: 1px solid #f0edf8; font-size: 13px; }
.sp-tri__f dt { color: var(--tinta-2); font-size: 12px; }
.sp-tri__f dd { margin: 0; font-weight: 600; display: inline-flex; align-items: center; gap: 6px; }
.sp-tri__f dd img { width: 16px; height: 16px; }
.sp-tri__l { list-style: none; margin: 0; padding: 0; display: grid; gap: 8px; }
.sp-ck { display: flex; gap: 10px; align-items: flex-start; padding: 9px 12px; border-radius: 10px; border: 1px solid #ebe8f2; }
.sp-ck > span { width: 22px; height: 22px; flex: none; border-radius: 50%; display: grid; place-items: center; color: #fff; background: var(--au-ok); }
.sp-ck > span svg { width: 12px; height: 12px; }
.sp-ck--alerta { border-color: #f1d98f; background: var(--au-med-bg); }
.sp-ck--alerta > span { background: var(--au-med); }
.sp-ck b { display: block; font-size: 13.5px; }
.sp-ck small { display: block; font-size: 12.5px; color: var(--tinta-2); }
.sp-tri__conc { margin-top: 12px; padding: 12px 14px; border-left: 3px solid var(--roxo); background: #f8f6ff; border-radius: 0 10px 10px 0; }
.sp-tri__conc b { font-size: 13px; color: var(--roxo-700); }
.sp-tri__conc p { margin: 2px 0 0; font-size: 14px; color: var(--tinta); }
.sp-jan--chat .sp-jan__corpo { background: #f7f6fb; }
.sp-conv { display: grid; gap: 10px; }
.sp-conv .sp-msg { font-size: 14px; padding: 9px 12px 6px; max-width: 78%; }
.sp-conv .sp-msg small { font-size: 11px; }
.sp-tl { list-style: none; margin: 0; padding: 0; display: grid; }
.sp-tl li { position: relative; display: grid; grid-template-columns: 52px minmax(0, 1fr); gap: 14px; padding: 0 0 16px 0; }
.sp-tl li::before { content: ""; position: absolute; left: 62px; top: 5px; width: 10px; height: 10px; border-radius: 50%; background: #2f7fd8; }
.sp-tl li:not(:last-child)::after { content: ""; position: absolute; left: 66px; top: 17px; bottom: 0; width: 2px; background: #dbe8f8; }
.sp-tl li:last-child::before { background: var(--au-ok); }
.sp-tl time { font-size: 13px; font-weight: 600; color: var(--tinta-2); font-variant-numeric: tabular-nums; }
.sp-tl div { padding-left: 18px; }
.sp-tl b { display: block; font-size: 14px; }
.sp-tl small { display: block; font-size: 12.5px; color: var(--tinta-2); }
.sp-fim__st { display: flex; gap: 12px; align-items: center; padding: 12px 14px; border-radius: 12px; background: var(--au-ok-bg); margin-bottom: 14px; }
.sp-fim__st > svg { width: 30px; height: 30px; flex: none; color: #fff; background: var(--au-ok); border-radius: 50%; padding: 6px; }
.sp-fim__st b { display: block; color: var(--au-ok); font-family: var(--f-titulo); font-size: 1.05rem; }
.sp-fim__st small { display: block; font-size: 13px; color: var(--tinta-2); }
.sp-fim__d { display: grid; grid-template-columns: 130px minmax(0, 1fr); gap: 8px 14px; margin: 0 0 14px; font-size: 14px; }
.sp-fim__d dt { color: var(--tinta-2); }
.sp-fim__d dd { margin: 0; color: var(--tinta); }
.sp-fim__t { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 8px; }
.sp-fim__t span { padding: 10px 12px; border-radius: 12px; background: #f6f4fb; }
.sp-fim__t b { display: block; font-family: var(--f-titulo); font-size: 1.05rem; color: var(--tinta); }
.sp-fim__t small { font-size: 12px; color: var(--tinta-2); }

/* ---------- SLA ---------- */
.sp-sla { border-radius: 20px; background: #fff; border: 1px solid #ebe8f2; overflow: hidden; }
.sp-sla table { width: 100%; border-collapse: collapse; font-size: var(--t-sm); }
.sp-sla thead th { text-align: left; font-family: var(--f-titulo); font-weight: 600; font-size: 14px; color: var(--tinta-2); background: #f7f6fb; padding: 12px 18px; }
.sp-sla tbody tr + tr { border-top: 1px solid #f0edf6; }
.sp-sla tbody th { text-align: left; font-family: var(--f-titulo); font-weight: 600; color: var(--tinta); padding: 16px 18px; width: 30%; }
.sp-sla tbody th { display: table-cell; }
.sp-sla__ic { display: inline-grid; place-items: center; width: 32px; height: 32px; border-radius: 10px; background: #f0edfb; color: var(--roxo-700); vertical-align: middle; margin-right: 10px; }
.sp-sla__ic svg { width: 17px; height: 17px; }
.sp-sla td { padding: 16px 18px; vertical-align: middle; }
.sp-sla td:last-child { width: 30%; }
.sp-sla__prazo { display: inline-flex; align-items: flex-start; gap: 8px; font-weight: 600; color: var(--roxo-700); }
.sp-sla__prazo svg { width: 18px; height: 18px; flex: none; margin-top: 2px; }
.sp-sla__rodape { display: grid; grid-template-columns: minmax(0, 1fr) minmax(0, 1fr); gap: var(--s-5); margin-top: var(--s-5); }
.sp-uteis, .sp-obs { padding: var(--s-6); border-radius: 20px; background: #fff; border: 1px solid #ebe8f2; }
.sp-uteis > b, .sp-obs > b { font-family: var(--f-titulo); color: var(--tinta); font-size: 1.05rem; }
.sp-uteis p, .sp-obs p { margin: 6px 0 0; }
.sp-uteis__l { list-style: none; margin: 14px 0 10px; padding: 0; display: grid; gap: 8px; }
.sp-uteis__l li { display: grid; grid-template-columns: 90px minmax(0, 1fr) 130px; gap: 12px; align-items: center; font-size: 13.5px; }
.sp-uteis__l span { font-weight: 600; color: var(--tinta); }
.sp-uteis__l i { position: relative; height: 12px; border-radius: 999px; background: #f0eef6; overflow: hidden; }
.sp-uteis__l li.c i::after { content: ""; position: absolute; left: 0; top: 0; bottom: 0; width: calc(var(--w) * 25%); background: var(--roxo); border-radius: inherit; }
.sp-uteis__l li.x i { background: repeating-linear-gradient(45deg, #f3f1f9 0 6px, #e6e3ef 6px 12px); }
.sp-uteis__l small { color: var(--tinta-2); font-size: 12.5px; }
.sp-uteis__r { display: flex; align-items: center; gap: 8px; font-weight: 600; color: var(--roxo-700); margin-top: 8px !important; }
.sp-uteis__r svg { width: 18px; height: 18px; flex: none; }
.sp-obs { background: #f8f6ff; border-color: #e3dcfb; }

/* ---------- Papéis CSP ---------- */
.sp-papeis { position: relative; display: grid; grid-template-columns: minmax(0, 1fr) minmax(0, 1.15fr) minmax(0, 1fr); gap: var(--s-7); align-items: stretch; }
.sp-papel { padding: var(--s-6); border-radius: 20px; background: #fff; border: 1px solid #ebe8f2; }
.sp-papel--biz { background: var(--roxo-700); border-color: var(--roxo-700); color: #e6e0ff; box-shadow: 0 30px 60px -30px rgba(87,55,207,.55); }
.sp-papel--biz h3 { color: #fff; }
.sp-papel--biz small { color: #cfc4ff !important; }
.sp-papel--biz li svg { background: #fff !important; color: var(--roxo-700) !important; }
.sp-papel__ic { width: 50px; height: 50px; border-radius: 14px; display: grid; place-items: center; background: #f0edfb; color: var(--roxo-700); margin-bottom: 12px; }
.sp-papel__ic svg { width: 26px; height: 26px; }
.sp-papel--biz .sp-papel__ic { background: rgba(255,255,255,.16); color: #fff; }
.sp-papel h3 { margin: 0; font-size: 1.25rem; }
.sp-papel small { display: block; font-size: var(--t-sm); color: var(--tinta-2); margin: 2px 0 14px; }
.sp-papel ul { list-style: none; margin: 0; padding: 0; display: grid; gap: 9px; }
.sp-papel li { display: flex; gap: 10px; align-items: flex-start; font-size: var(--t-sm); line-height: 1.45; }
.sp-papel li svg { width: 18px; height: 18px; flex: none; margin-top: 2px; color: #fff; background: var(--roxo); border-radius: 50%; padding: 3px; }
.sp-papeis__seta { position: absolute; top: 50%; z-index: 1; width: 36px; height: 36px; margin-top: -18px; border-radius: 50%; display: grid; place-items: center; background: #fff; border: 1px solid #e3dcfb; color: var(--roxo-700); box-shadow: 0 6px 16px -8px rgba(39,22,110,.4); }
.sp-papeis__seta svg { width: 18px; height: 18px; }
.sp-papeis__seta--1 { left: calc((100% - 2 * var(--s-7)) / 3.15 + var(--s-7) / 2 - 18px); }
.sp-papeis__seta--2 { right: calc((100% - 2 * var(--s-7)) / 3.15 + var(--s-7) / 2 - 18px); }

/* ---------- Benefícios ---------- */
.sp-ben { display: grid; grid-template-columns: minmax(0, .8fr) minmax(0, 1.2fr); gap: var(--s-8); align-items: center; }
.sp-ben__foto img { width: 100%; height: auto; aspect-ratio: 900 / 1050; object-fit: cover; border-radius: 24px; display: block; }
.sp-ben__l { list-style: none; margin: 0; padding: 0; display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 12px 24px; }
.sp-ben__l li { display: flex; gap: 10px; align-items: flex-start; color: var(--tinta); font-weight: 500; }
.sp-ben__l svg { width: 20px; height: 20px; flex: none; margin-top: 2px; color: #fff; background: var(--roxo); border-radius: 50%; padding: 4px; }
.sp-dep { margin: var(--s-6) 0 0; padding: var(--s-5) var(--s-6); border-left: 3px solid var(--roxo); background: #fff; border-radius: 0 16px 16px 0; }
.sp-dep blockquote { margin: 0 0 10px; font-size: 1.02rem; color: var(--tinta); line-height: 1.55; }
.sp-dep figcaption b { display: block; color: var(--tinta); font-family: var(--f-titulo); }
.sp-dep figcaption span { font-size: var(--t-sm); }

/* ---------- Escopo ---------- */
.sp-escopo { display: grid; grid-template-columns: minmax(0, 1fr) minmax(0, 1fr); gap: var(--s-5); }
.sp-escopo__col { padding: var(--s-6); border-radius: 20px; background: #fff; border: 1px solid #ebe8f2; }
.sp-escopo__col--in { border-top: 4px solid #3cb17a; }
.sp-escopo__col--out { border-top: 4px solid #b8b3c8; }
.sp-escopo__col h3 { margin: 0; font-size: 1.2rem; }
.sp-escopo__col > small { display: block; font-size: var(--t-sm); color: var(--tinta-2); margin: 2px 0 14px; }
.sp-escopo__col ul { list-style: none; margin: 0 0 var(--s-5); padding: 0; display: grid; gap: 10px; }
.sp-escopo__col li { display: flex; gap: 10px; align-items: flex-start; font-size: var(--t-sm); color: var(--tinta); }
.sp-escopo__col li svg { width: 18px; height: 18px; flex: none; margin-top: 2px; }
.sp-escopo__col--in li svg { color: #fff; background: #3cb17a; border-radius: 50%; padding: 3px; }
.sp-escopo__col--out li svg { color: #8c879c; }
.sp-escopo__col--out a { color: var(--tinta); text-decoration: none; display: inline-flex; align-items: center; gap: 6px; }
.sp-escopo__col--out a svg { width: 14px !important; height: 14px !important; color: var(--roxo-700) !important; margin: 0 !important; }
.sp-escopo__col--out a:hover { color: var(--roxo-700); }

/* ---------- Bom chamado ---------- */
.sp-modelo { margin-top: var(--s-6); background: #fff; color: var(--tinta); border-radius: 16px; overflow: hidden; }
.sp-modelo__c { padding: 14px 16px; font-size: 13.5px; }
.sp-modelo__c p { margin: 0 0 6px !important; color: var(--tinta); }
.sp-modelo__c i { font-style: normal; display: inline-block; width: 64px; color: var(--tinta-2); }
.sp-modelo__c u { text-decoration: none; background: #efeafd; color: var(--roxo-700); padding: 0 4px; border-radius: 4px; }

.sp-outros { grid-template-columns: repeat(4, minmax(0, 1fr)); }

/* ---------- Responsivo ---------- */
@media (max-width: 1180px) {
  .sp-rota { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .sp-rota::before, .sp-rota__pulso { display: none; }
  .sp-rota__div { grid-column: span 2; grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .sp-no--fim { grid-column: span 2; }
  .sp-outros { grid-template-columns: repeat(2, minmax(0, 1fr)); }
}
@media (max-width: 1080px) {
  .sp-arte { grid-template-columns: minmax(0, 1fr) minmax(0, 1.2fr); }
  .sp-caso { grid-template-columns: minmax(0, 1fr); }
  .sp-abas { display: flex; overflow-x: auto; scroll-snap-type: x mandatory; padding-bottom: 6px; }
  .sp-aba { flex: 0 0 auto; min-width: 190px; scroll-snap-align: start; }
  .sp-papeis { grid-template-columns: minmax(0, 1fr); gap: var(--s-5); }
  .sp-papeis__seta { display: none; }
  .sp-ben { grid-template-columns: minmax(0, 1fr); gap: var(--s-6); }
  .sp-ben__foto img { aspect-ratio: 16 / 9; object-position: center 30%; }
}
@media (max-width: 760px) {
  .sp-arte { grid-template-columns: minmax(0, 1fr); }
  .sp-chat__corpo { min-height: 0; }
  .sp-canais, .sp-escopo, .sp-sla__rodape { grid-template-columns: minmax(0, 1fr); }
  .sp-rota, .sp-rota__div { grid-template-columns: minmax(0, 1fr); }
  .sp-rota__div, .sp-no--fim { grid-column: auto; }
  .sp-sla thead { display: none; }
  .sp-sla table, .sp-sla tbody, .sp-sla tr, .sp-sla tbody th, .sp-sla td { display: block; width: auto !important; }
  .sp-sla tbody tr { padding: 14px 16px; }
  .sp-sla tbody th, .sp-sla td { padding: 0; }
  .sp-sla td { margin-top: 8px; }
  .sp-sla td:first-of-type { padding-left: 42px; }
  .sp-sla td:last-child { padding-left: 42px; }
  .sp-ben__l { grid-template-columns: minmax(0, 1fr); }
  .sp-tri__f { grid-auto-flow: row; grid-template-columns: minmax(0, 1fr); grid-template-rows: none; }
  .sp-fim__t { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .sp-fim__d { grid-template-columns: minmax(0, 1fr); gap: 2px; }
  .sp-fim__d dd { margin-bottom: 8px; }
  .sp-jan__corpo { padding: 14px; min-height: 0; }
  .sp-conv .sp-msg { max-width: 92%; }
  .sp-uteis__l li { grid-template-columns: 80px minmax(0, 1fr); }
  .sp-uteis__l small { grid-column: 2; margin-top: -4px; }
  .sp-outros { grid-template-columns: minmax(0, 1fr); }
}
@media (prefers-reduced-motion: reduce) {
  .sp-msg, .sp-tk__m, .sp-tk__barra i, .sp-tk__st, .sp-tk__tx em, .sp-rota__pulso, .sp-painel.ativo .sp-jan { animation: none !important; }
  .sp-msg { opacity: 1; }
  .sp-tk__st { color: var(--au-ok); background: var(--au-ok-bg); }
  .sp-tk__tx em { opacity: 0; } .sp-tk__tx em + em { opacity: 1; }
  .sp-tk__m { background: var(--au-ok); }
  .sp-tk__e--nao .sp-tk__m { background: #ece9f6; }
  .sp-rota__pulso { display: none; }
}
.sp-escopo .btn { max-width: 100%; white-space: normal; text-align: center; height: auto; min-height: 50px; padding-top: 10px; padding-bottom: 10px; }

.sp-msg > b { display: block; font-size: 10.5px; font-weight: 600; color: var(--roxo-700); margin-bottom: 1px; }
.sp-msg--cli > b { color: var(--tinta-2); }
.sp-fio { list-style: none; margin: 8px 0 0; padding: 0; display: grid; gap: 10px; }
.sp-fio li { display: grid; grid-template-columns: 24px minmax(0, 1fr); gap: 10px; align-items: start; }
.sp-fio li > span { width: 24px; height: 24px; border-radius: 50%; display: grid; place-items: center; font-family: var(--f-titulo); font-size: 12px; font-weight: 600; color: #fff; background: var(--roxo); }
.sp-fio b { display: block; font-family: var(--f-texto, inherit); font-size: 14px; font-weight: 600; color: var(--tinta); line-height: 1.35; }
.sp-fio small { display: block; font-size: 13px; color: var(--tinta-2); line-height: 1.4; }